Shipping Policy

This Shipping Policy explains the overall rules related to delivery coverage, shipping costs, processing timelines, and receipt considerations after an order has been paid.
The content is organized in the sequence of actual events, allowing you to quickly reference each stage.

1. How to determine if delivery is available

Currently, shipping services are limited to locations within Australia; delivery to regions outside Australia is not supported.
Delivery areas include major states and territories, such as:

• New South Wales (NSW)

• Victoria (VIC)

• Queensland (QLD)

• South Australia (SA)

• Western Australia (WA)

• Tasmania (TAS)

• Australian Capital Territory (ACT)

• Northern Territory (NT)

Whether a delivery can be made is determined by the address recognition on the checkout page.

2. What the amount shown at checkout represents

The total order amount consists of the product price plus shipping fee.
The product price already includes applicable duties and Australian GST (10%), among other necessary charges.
The amount displayed at checkout represents the total payable for the order.

Shipping fees are calculated based on order total:

• Orders from A$0.01–A$59.99: Shipping fee A$5.99

• Orders A$60 or above: Free shipping

3. Why “18:00” is a cutoff point

Order processing time depends on payment confirmation, with business hours calculated as 8:00–18:00 (AU time):

• Orders confirmed before 18:00: Processing starts the same day

• Orders confirmed after 18:00: Processing begins the next business day

• On non-business days, processing starts from the next business day

4. Typical steps during the shipment preparation stage

Once an order enters processing, the following steps usually occur:

• Inventory verification

• Product appearance and accessory inspection

• Secure packaging

• Generation of shipping information and carrier arrangement

This stage generally takes 1–3 business days, with progress reflected in the order status.

5. Estimated transit time

After shipment, delivery typically takes 5–15 business days.
Arrival times may vary by region; tracking information can provide updates on current progress.

6. Basic explanation of carrier arrangements

Multiple carriers may be used depending on the delivery address and package conditions, commonly including DHL, UPS, FedEx.
Actual carrier details are provided in the shipping information generated after dispatch.

7. How to check order and shipping status

After placing an order, you will usually receive an email containing the order number, payment receipt, and shipping information.
You can also use the website’s Order Tracking page by entering the email or phone number used when placing the order along with the order number to check the current status.

8. Considerations when receiving packages

When receiving a parcel, it is recommended to inspect the outer packaging for visible damage, crushing, or abnormalities.
If the package is received by someone else on your behalf, it is generally considered delivered. Ensure the delivery environment is safe and verify the package promptly.

9. Disclaimer of responsibility

In case of damage or loss during transit, contact support within a reasonable timeframe to verify logistics and order records.

Once an order enters the shipping process, address changes, cancellations, or adjustments may be restricted depending on the order stage.
Please provide complete and accurate delivery information at the time of order; incomplete addresses may affect delivery progress.

Delivery delays caused by uncontrollable factors should be explained in conjunction with logistics tracking and order records.

10. Contact Us

• Address: 40 Dewey St Apt 1, York, PA, 17404, US

• Customer Email: teamhelp@oaknesting.com

• Customer Phone: +1 (570) 393-8427

• Online Hours: Monday–Friday, 9:00–12:30 & 14:00–18:00 (AU time)