Refund Policy

When you open the refund page, you are usually no longer “just browsing.”
Instead, you are confirming a more practical question: is this step workable?
This Refund Policy is not structured by clause numbers, but around real situations to help you understand what might happen next.

First, identify a key point: where is your order now?

Whether a refund can proceed immediately depends on the current stage of the order, not on the order in which your request was submitted.

Order has not entered subsequent processes

If you have submitted a cancellation request and it is processed before the order moves to the next stage, the refund will typically follow the cancellation path.

Order has been delivered, but you changed your mind

Within 30 days after delivery, you may submit a no-reason refund request.
During processing, the order information and product condition may be verified first to determine whether returning the item is necessary.

Refund based on the product’s condition

When a return request is approved and the item has been returned and verified according to instructions, the refund will proceed according to the order record.

Why a refund does not start “instantly”

Before a refund can be initiated, necessary record matching is usually required, including order details, payment method, and request type verification.
This step exists to prevent mismatches between refunds and orders, not to increase operational burden.

Where the refund amount goes

Eligible refunds are generally returned to the original payment card account, such as Visa or MasterCard.
Using the original payment path helps with record matching and subsequent verification.

Understanding the timing for funds to arrive

Once a refund is initiated, the time it appears in your account depends on your bank’s processing speed.
A common reference range is 3–7 business days.

If the refund does not appear after this period, you can contact official support for assistance in checking the current status.

Some “unusual” situations are actually normal

• The absence of an immediate confirmation on the page does not necessarily mean the refund was not recorded.

• When the bank shows “processing,” submitting a duplicate request may complicate the records.

• If an order record has been generated, the order status should generally be your primary reference.

Why the refund process is divided into stages

A typical refund flow may include:
Order and payment verification → Refund path confirmation → Status verification → Refund initiation → Bank posting

This segmented approach helps reduce errors, duplicate refunds, or inconsistent amounts.

Information that helps when contacting support

When contacting support, the following information usually helps resolve your request faster:

• Order number (if available)

• Email or phone number used when placing the order

• Screenshot of payment proof (amount and date)

• Brief description of your current refund path (cancellation / no-reason / return refund)

Understanding responsibility boundaries

This Refund Policy explains the refund process and record matching logic and does not affect rights under applicable law.
Bank posting may experience objective time differences.
If the same issue involves multiple after-sales actions, refer to the policy page most relevant to your current situation.
Information shared during communication is only used for after-sales verification and processing. For data usage, see our Privacy Policy.

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