Return & Exchange Policy

This Return & Exchange Policy explains the processing paths and basic principles available after an order has been delivered, in cases where a return or exchange is required due to personal reasons or product conditions.
The content is organized according to common user operations, allowing quick reference at different stages.

Timeframe for submitting return/exchange requests

Returns or exchanges may be requested within 30 days from the date of delivery.
Common acceptable situations include, but are not limited to:

• Significant damage or issues during shipping

• Product received differs from order records

• Product condition affects normal use or experience

• Product specifications (size, color, model) differ significantly from page display

• Product does not meet personal usage expectations

Within the 30-day period, no-reason returns/exchanges are also accepted, with processing dependent on the current product condition.

How to initiate a return or exchange

To facilitate quick verification of your order, please provide the following when contacting support:

• Order number

• Email or phone number used when placing the order

• Brief explanation of the reason for return/exchange

• Photos or videos related to the issue (if applicable)

After receiving complete information, customer service will perform initial verification within 1–3 business days and provide feedback on the next steps.
If eligible, instructions for returning the product will be provided.

Returning items & status verification

Once return instructions are received, products should be shipped to the designated address, and shipping proof should be kept for verification purposes.

After receipt, the product will be inspected to confirm that the condition matches the return/exchange request.
Once verified, the process will proceed to refund or exchange shipment.

Refund handling

Eligible refunds are generally returned to the original payment card (e.g., Visa, MasterCard).
Refund timing depends on the bank’s processing speed, typically 3–6 business days.

If the refund does not appear within this timeframe, contact us for assistance.
For more details on refund timing, see the Refund Policy.

Exchange shipments

If an exchange is selected, the new item will be shipped after the original product passes verification.
Once shipped, you will usually receive a notification with the order number and tracking information.

You can also track the exchange order on the website’s Order Tracking page by entering your email or phone number along with the order number.

Cost allocation principles

• Return shipping for no-reason returns/exchanges is generally borne by the buyer

• Return shipping due to product issues is usually covered by us

• Shipping for replacement products is generally covered by us

• No additional fees are charged for returns/exchanges beyond the above

Disclaimer

• Return and exchange processing is based on order records and actual product condition

• Product verification ensures consistency with the return/exchange request

• Providing clear information during the request helps reduce repeated verification

• If multiple after-sales requests are involved, the path closest to the current situation will generally be applied

• This policy does not affect rights under applicable law

Contact Us

For questions about the return/exchange process, application status, or results, please contact:

• Address: 40 Dewey St Apt 1, York, PA, 17404, US

• Customer Email: teamhelp@oaknesting.com

• Customer Phone: +1 (570) 393-8427

• Online Hours: Monday–Friday, 9:00–12:30 & 14:00–18:00 (AU time)