Refund Policy

When you start considering a refund, you are often not looking for “right or wrong,”
but rather asking: What should I do next? Should I wait or take the initiative to contact support? Am I at risk of making a mistake?
This Refund Policy is presented according to practical handling logic, helping you make clearer decisions at different stages.

Refund paths vary at different stages

Refunds are not a single-entry process; they depend on the current status of the order.

Refund after order cancellation

If you have submitted a cancellation request and it is processed before the order enters subsequent stages, the refund is usually handled through the cancellation path.
Whether the refund can be initiated immediately depends on the current stage of the order.

30-Day No-Reason Refund after Delivery

You may submit a no-reason refund request within 30 days after receiving the order.
During processing, the order information and item condition may be verified first to determine whether the return of goods is required.

Refunds based on product return

When a return request is approved, and the item has been returned according to instructions and verified, the refund will proceed according to the order records.

Why some refunds do not start “immediately”

Before a refund is processed, necessary information verification is usually required, including order records, payment method, and application type.
This step exists to prevent mismatches between refunds and orders, not to delay the process.

Where the refund amount usually goes

If eligible, the refund is typically returned to the original payment card account (e.g., Visa, MasterCard).
Returning via the original payment path helps you identify the corresponding record on your statement.

Realistic timing for fund arrival

Once the refund is initiated, the display of the amount in your account usually depends on the processing speed of your bank.
A common reference range is 3–7 business days.

If the amount does not appear after this period, you can contact official support for status verification.

Common misconceptions

• The absence of an immediate confirmation on the page does not mean the refund was not recorded.

• If your bank shows “processing,” submitting a duplicate request may actually complicate verification.

• If an order record has been generated, the order status should be your primary reference.

Why refunds are split into multiple steps

A typical refund process may include:
Order and payment verification → Path confirmation (cancellation / no-reason / return) → Status verification → Refund initiation → Bank processing

This segmented handling reduces the risk of incorrect refunds, duplicate refunds, or inconsistent amounts.

Information to prepare before contacting support

If you need further verification, the following information usually helps to resolve your request faster:

• Order number (if available)

• Email or phone number used when placing the order

• Screenshot of payment proof (amount and date)

• Brief description of your current application path (cancellation / no-reason / return refund)

Understanding responsibilities

This Refund Policy explains the refund process and handling logic and does not affect rights under applicable law.
There may be objective time differences in bank processing.
If the same issue involves multiple after-sales actions, refer to the policy page most relevant to your current situation.
Information provided during communication is only used for after-sales verification and processing. For data usage, see our Privacy Policy.

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