Order Cancellation Guide

Many cancellations are not “impossible to process,” but rather depend on how far the order has progressed.
This guide uses the order’s current stage to help you determine the most appropriate course of action.

When an order is more likely “cancellable”

If the order is still unshipped within 48 hours after placement, a cancellation request can usually be submitted.
Whether the refund process can begin immediately will depend on verification of the order record and system stage.

What to do if more than 48 hours have passed or the order has shipped

If the order is beyond 48 hours or has already entered the shipping process, the cancellation path is generally no longer applicable.
In such cases, it is treated more like a post-delivery action.
You may contact us after receiving the item and proceed according to the relevant Return & Exchange Policy or Refund Policy.

How to submit a cancellation request smoothly

To reduce repeated verification, please prepare the following information when contacting support:

• Order number

• Email or phone number used when placing the order

• Payment proof (amount and date suffice)

• Brief description of the action you wish to take

Customer service will complete necessary verification within 1–3 business days and provide feedback on the available course of action.

How cancellation links to refunds

Once a cancellation request is accepted and stage verification is completed, the refund will generally proceed according to the order record.
Refunds are typically returned to the original payment card (e.g., Visa, MasterCard), and the timing depends on bank processing, commonly 3–5 business days.
For more details, see the Refund Policy.

Disclaimer

• The order stage is based on system records, not on the time of a single action.

• Orders that have entered the shipping process may have cancellation restrictions related to their stage.

• It is recommended to submit a single clear request to avoid record confusion caused by multiple submissions.

• Verification results will be provided based on order and payment records.